SuperAmiga App
Terms and conditions of the platform

Updated on 08/04/2021

1. DEFINITIONS

The Company

Refers to SuperAmiga UK Ltd t/a SuperAmiga App, which is the company that owns the platform SuperAmiga App and is responsible for promoting the services of SuperAmiga App.

The Platform

Either the website or the mobile application developed by SuperAmiga UK Ltd, referring to SuperAmiga App, SuperAmiga App, AmigaApp.com or SuperAmiga.com

The website

www.amigaapp.com and/or www.gustavod4.sg-host.com

The App

The mobile application SuperAmiga App, developed by SuperAmiga UK Ltd to connect service providers and their customers.

The User

Any woman using the services of SuperAmiga App, either to request or to offer a service on the platform.

Types of User

Service Taker or Service Provider

Service Taker

Any woman who registers on the website to submit one or more requests for services.

Service Provider

Any woman who submit personal and professional information, including sensitive data, photos, images, designs, etc in order to register and offer different types of services on the website

Request

All the personal details and information, including sensitive data, that a Service Taker (customer) can submit online on the website to request any of the offered services.

Service Taker Account

Any account opened on the platform by a woman who wants to use the services offered by SuperAmiga App, specially when it comes to hiring the services from the available self employed women’s profiles on the platform. All the details of the information provided in her account is her total responsibility.

Service Provider Account

Any account opened on the platform by a woman who wants to use the services offered by SuperAmiga App, specially when it comes to offer her professional services  to the available wide network of women connected through the platform. All the details of the information provided in her account is her total responsibility.

Prices

Pricing and information provided and self defined by the Service Provider on the platform for the purpose of letting the service takers know the cost of any possible hiring.

Business Profile

Information provided and published by a Service Provider, containing all the information about her services, her business and all the information related to improving the chance of getting hired.

Agenda

The calendar that every Service Provider needs to set in order to give the Service Takers the opportunity to choose a slot when asking for a service.

Loyalty Program

The system SuperAmiga App uses to give additional compensation to its users which also gives them the opportunity to receive training, motivation, prizes, awards, rewards and much more.

Rewards

Our users may have access to win prices due to the possibility of accumulate points from their transactions according to the available programm which should be communicated through out the Loyalty Program section on the platform

Points

Every pound will become a point according to the available programm, you have to access the Loyalty Program section on the platform to get the current details.

Rating

The mark every user can get according to her behaviour or performance during a service or the communication related to it.

Tip

Volunteer way that any service taker has to give an extra compensation to a service provider after getting a service done.

Donation

Volunteer way that any user of the platform has to donate money online for our Women’s Mental Health Program. It can be done when finishing the payment process of a service received or at anytime looking for the link in the platform..

Women’s Mental Health Program

The program we defined as part of our purpose which allows any users or individuals to take part of our activities and/or donations made to charities related to Mental Health, by now, specifically in Colombia; and that is featured specially by looking for women under mental health conditions with not enough money to cover their treatments.

Partner

Individual or third-party company working with SuperAmiga App under a commercial business contract to provide additional services or features for our users.

Franchisee

Individual or company with the commercial and temporary rights to use our brand, making a profit from it, working under the guidelines of SuperAmiga UK Ltd and paying royalties for it.

1. TERMS AND CONDITIONS

These Terms and Conditions have the purpose to:

• Set out the rules of use of the platform SuperAmiga App and the services provided through it, as well as the rights and obligations of the parties involved. 

This document forms a binding contract between the company and you, the User, and applies at all times while using the platform and the services provided through it. This document and its content are applicable, without restriction or reservation, to all the services offered by SuperAmiga App. SuperAmiga App has the legal right to modify at any time its services, to add and/or change them, without being liable to any type of compensation claim on the part of the service provider or the service taker. This document is available on the platform. All data registered by SuperAmiga App constitutes proof of all transactions. If any Service Provider or Service Taker on SuperAmiga App violates these terms at any time while using the platform or its services, SuperAmiga App can block them and deny permanently or temporarily their access to the platform and its services.

As a Service Taker or Service Provider registered on the platform with SuperAmiga App, you agree to abide by these Terms and Conditions, unconditionally and fully is by default implied and acknowledged. Any user can read these Terms and conditions on the platform. SuperAmiga UK Ltd. reserves the right to modify the content of this document at any time and without prior notice, by publishing the updated version directly on the platform. Service Takers and Service Providers must regularly review these Terms and Conditions in order to stay informed of any modifications made to them.

SuperAmiga UK Ltd. provides an online service designed to connect women who are looking to provide or to take services to meet their daily needs. The platform enables service takers to look for several categories of services, to look between them for a specific one and check the profile and the availability of any service provider for the time and date they are looking for. Every service provider set up their schedule and their prices, so the service taker can have access since the very beginning to the information required to make a conscious decision when picking up a service provider. 

SuperAmiga App acts only as a host and provides:

• Technical tools and storage space that enables Service Providers on the platform to register, create an account, fill out and share their profiles about their services or businesses, including the prices they define for each of them.
• The technology used for the Service Takers to easily register, create an account and hire a service provider through SuperAmiga App.
• The information provided by the users belongs to them and is their sole responsibility. SuperAmiga UK Ltd. declines liability for any information or for the validity of the content displayed on any user’s account or profile, even though we try to follow a process to check some information regarding the high level of quality we want to offer when it comes to the services themselves, the communication and the performance of the service providers.

SuperAmiga UK Ltd. can and may advertise to its Users through its SuperAmiga App, the platform, the websites, its social media accounts and email campaigns.

SuperAmiga UK Ltd is not a recruitment agency. SuperAmiga UK Ltd is not a temporary placement agency. SuperAmiga UK Ltd does not have an Employer status for the service providers listed on its platform. The Service Providers are in no way subordinated to SuperAmiga UK Ltd, either while making use of the platform or while delivering a service they offer through it.

SuperAmiga´s objective is exclusively to enable Service Takers and Service Providers to connect for requesting and offering services. SuperAmiga UK Ltd has no obligation, liability, duty or control of any nature whatsoever, with respect to the interactions between Service Takers and Service Providers which take place through its platform, namely with regards to: the quality of the service provided by the Service Providers; the legal framework in which the service is provided by the Service Provider; the validity of the information provided by the Service Provider registered on the platform and displayed on his public profile; the validity of the Service Taker’s request; etc.

1. TERMS OF SERVICE FOR THE REGISTERED USERS OF THE PLATFORM
2. CONSIDERATIONS TO BECOME A SERVICE PROVIDER ON THE PLATFORM

To offer services as a Service Provider , you must be registered on www.AmigaApp.com or SuperAmiga App or SuperAmiga.com; and you have to:

• Be of legal adult age;
• Have the legal authority to enter into contractual relationships;
• Complete all necessary formalities with the appropriate organisations (tax and business related, etc.) and have the appropriate legal status (i.e sole trader), so you are legally allowed to offer and deliver your services and to issue the invoices to the customers or Service Takers who choose you to provide them as a Service Provider on the platform.
• Have the necessary insurance to cover your responsibility for the services that you offer to Service Takers through the platform.
• Set the schedule with the availability you will generally have for every single day of the week. Block any slot that you usually put available when it isn’t the case for any personal reason without needing to give any explanation.
• Do your best when delivering a service so you can improve your probabilities of getting more clients.
• Try to follow our suggestions when it comes to filling your profile or the dress code when it refers to a face to face or offline services.
• Respect the brand and give value to our effort for reaching more people in order to strengthen your probabilities of increasing your customer base.
• Accept that the platform doesn’t guarantee any amount of income or that you are going to have any specific number of clients. We are doing our best to promote the services that every registered service provider is offering with no preferences. However,some conditions of your performance could help you to be more likely to be hired due to the ratings or your activity on the platform.

The platform allows all registered Service Providers to use it without any fixed charge, so you will be able to:

1. Have access, in case they are already created, published and/or linked, to a different kind of videos with training.
2. Be allowed to use and set the agenda to inform your potential clients about your availability.
3. Have access to the recognition and motivational program and much more.

There will be no charge or fixed fee when using the platform, SupeAmiga only will get a commission everytime a Service Provider delivers a service and that happens only after the money is paid by the Service Taker throughout the payment platform of our partner. Your percentage depends on the category of the service itself. 

The following are the percentages of the commission per category and these can change without previous notice, you have to check this information on the platform regularly:

HOME 10%

BEAUTY 10%

WELLNESS 10%

FAMILY 10%

LESSONS 10%

OTHERS 10%

Service Providers responsibilities

Keep their personal and business information up to date, specially that data related to current phone number, bank account details, service prices and calendar availability.

Delivering the best performance possible.

Complying with the law and behaving in good faith and manners.

Invoicing clients when required.

Cancellations and reschedules

If a Service Provider cancels an existing reservation to deliver a service, the money she was supposed to receive will be retained until the platform notifies the Service Taker to manage the situation, first of all, looking for a new service provider or in the less expected case, refunding the money.

If the Service Provider has a reason to justify the cancellation, there won’t be any penalties for her to keep using the platform, but, if the number of cancelations are above 3 in the quarter, her profile will be or might be blocked permanently or temporarily.

If the Service Provider has a personal situation and wants to reschedule the service, she just has to ask directly to her customer to arrange a new date for the service on the platform.

Payments of the services

The service taker pays the price for every service in advance, once the reservation is confirmed. After the service is delivered, the service taker will be able to add tips or donations to the final bill, before closing and rating the service. Looking for customer satisfaction, 100% of the payment to the service provider will be retained on our partner platform and will be authorized and released only 48 hours after delivering the service, as the platform is giving that period of time to the service taker for reporting any kind of claim or dissatisfaction.

For any cancellation or refund requests, please contact us through email at: help@amigaapp.com no later than forty eight (48) hours after the final billing. No claim will be considered after the forty eight (48) hours period. If you deactivate your account before we process your case, we will not be able to process your request.

2. CONSIDERATIONS TO BECOME A SERVICE TAKER ON THE PLATFORM

By submitting your personal information to create an account on the platform, you become a User, a Service Taker. As a User, you will be able to look for services and the information of the service providers available to deliver then, including their personal and business profile which give you access to their prices and their agendas; so you can decide who seems to be the best fit for your needs and book the services straight away from the platform. Furthermore, you authorize the platform to share the required information from your Account with the service providers.

Every contact between the Users must be established through the platform in order to avoid miscommunication, misunderstandings and to be able to track any issue with the transactions, in addition to the impact in the loyalty program that each of them should be taking part in.

To access SuperAmiga App’s services, all Service Takers of the platform must create a Service Taker Account on it. If you decide you no longer want to use your Service Taker Account, you can deactivate or delete it by sending an email requesting to do so to: help@amigaapp.com. After deleting your data, or in the event of account deactivation, it is possible that copies of the data related to your account remain visible, as they have been shared with other Users of the platform.

Superamiga UK Ltd has no legal obligation to ensure results regarding the quality of the services provided to your bookings nor the specific requests you could do with them. Service Takers are solely responsible for the information they post online on the platform. Superamiga UK Ltd may not be deemed to be a recruiter. Superamiga UK Ltd cannot be deemed to be a temping or recruitment agency, nor an employer or an agent on behalf of its Users. 

In order to enable your Service Taker Account to work properly, you agree to:

• Not provide a false identity nor any type of false information,
• Create only one account,
• Not create a Service Taker Account on behalf of a third party without their knowledge and authorization.
• You must indicate at least one valid payment method (either a credit card or an authorized payment partner). Once the payment method has been registered, it may be used for all purchases made.

Each request must be originated from a real Service Taker who requires a service.

** Your Bank Account details are saved on your own device, we won’t save them on our database. If this changes, we will update the condition  within this text.

3. GENERAL TERMS OF SERVICE & THE PLATFORM’S CONTENT

Service Takers and Service Providers using our services must refrain from:

• Using our services for a purpose other than that originally intended by the platform
• Transmitting on the platform any prohibited, illicit, or illegal content or any information that may constitute an abuse of rights (e.g. escort services, sale of firearms or firearm parts and related services, sale of prescription drugs and related services, etc.), or that may be contrary to public order and/or morality, or that may be used to exert a threat or pressure of any nature, kind or form, or that is contrary to or contradicts any intellectual or industrial property laws or copyrights, or that has been obtained or used by any type of infringement, crime or misdemeanour.
• Endangering the security of the platform (attempts to control, scan or test the vulnerability of a system or network; violations of security or authentication measures; violations or attempts to violate the system’s or the network’s security).
• Contacting any Service Taker or Service Provider by phone, email, text messages or any other unsolicited way, using our services with the purpose of promoting any type of products or services.
• Making commercial use of any of the platform elements or data.

It is strictly forbidden to use the platform services to post or share any type of content which:

• Does not contain a genuine requirement for services nor a genuine offer of them either.
• Has the purpose of gathering information about the Services and the providers to share it with other platforms or competitors.
• Does not comply with the laws and regulations of the country where the request or content are published, specially but not exclusively to the country’s labour law
• May be perceived as discriminatory;
• Contains advertisements or links for and to companies, third parties, services, products not related or authorized by Superamiga UK Ltd
• Presents franchises, distribution deals, concessions or commercial agencies, pyramid schemes, club memberships or multi-level selling
• Targets sex or human trafficking
• Promotes a political party, program, political position or topic, or benefits a specific religion

Superamiga UK Ltd may, at its sole discretion, delete any content published on the platform which does not comply with the terms of service or which is harmful and damaging to its brand or image, or to any user of the platform.

These behaviours may lead to civil and/or criminal lawsuits. SuperAmiga UK Ltd may appeal to the judicial authorities in order to criminally prosecute Users who have been part of such violations. In the event that you fail to comply with any of the prohibitions detailed above,SuperAmiga UK Ltd may temporarily revoke your access to the platform or permanently revoke your access to the platform.

All the content of the platform (information, texts, graphics, videos, images, logos, icons, files, etc.) are the exclusive property of SuperAmiga UK Ltd. All content is protected by copyright, trademark law, authors’ rights and intellectual property law. No Service Taker nor Service Provider using our services has the right to use any type of content belonging to SuperAmiga UK Ltd in a context (other website, other mobile app, etc.) other than the platform. All code created by SuperAmiga UK Ltd to display or generate its content on the platform is protected by intellectual property law and you should not attempt to copy nor modify any piece of code at the risk of criminal prosecution.

4. PROVIDING A SERVICE: INTERACTIONS BETWEEN SERVICE TAKERS AND SERVICE PROVIDERS

SuperAmiga UK Ltd offers an exclusively online service through the platform, with the sole intent of connecting women offering services and women looking for those services. By using the platform, as a Service Provider, you will have access to several requests for services from Service Takers and you will receive requests for services matching your skills (based on the information provided by you on your Profile). 

The Service Takers have access to different categories within which they can find every service provided by the service providers, They choose a service, a time, a date and then the platform displays a list of service providers available. The service takers will be able to see their profiles, including experience, fees, rating and more; to evaluate who match better their expectations and needs and then they follow the payment process to confirm the booking. The payment process is made on Stripe as we decided to partner with them because of their trustworthy platform. As soon as the payment is finished by the service taker, the service provider will receive a notification. Once you are notified that a Service Taker has done a reservation, you are committed to carrying out that service at the time, at the place and under the conditions stipu. You should arrive or connect on time, be fully prepared to do the work requested and be polite in all circumstances.

Once the Service Provider has ended the service, the Service Taker and the service provider will be able to confirm if the service was, in fact, successfully completed, and they both will be able to leave a review & feedback about each other. This feedback is given without any interference from the platform, consequently the platform will not be held liable for the reviews given, nor may Service Providers or Service Takers demand any type of action from the platform, nor that they control and/or validate in any way, the opinions expressed about the service provided by the Service Provider to the Service Taker.

SuperAmiga UK Ltd, through the platform, acts solely as an intermediary and is not responsible for the Service Provider’ commercial status nor for their legal ability to issue invoices. The Service Providers are solely responsible for their taxes, for complying with tax regulations regarding the revenues obtained from the services provided to the Service Takers, and for complying with social security regulations, in accordance with their country’s legislation.

In the context of using the services of the platform, as a Service Taker, you have access to Service Providers’ Profiles through the platform. You agree to use these Profiles adhering to the General Terms and Conditions, current laws and regulations and data protection rules. You agree to take all appropriate steps to protect the information which you obtain when viewing the Profiles, and namely steps against theft, malicious use, unauthorized access, publication for commercial use, their modification or deletion. The Service Providers alone create their Profile. The platform in no ways guarantees the accuracy or the veracity of these Profiles and the associated content. SuperAmiga UK Ltd reserves the right to restrict the amount of data which Service Takers can access. SuperAmiga UK Ltd may change these restrictions at any time and at its sole discretion. When you are looking for a service, the platform automatically displays suitable Service Providers according to your location and time selected and it’s completely your responsibility to select the Service Provider and proceed with the reservation and the payment of the service. 

1. RESPONSIBILITY

SuperAmiga UK Ltd will not be liable in the event of any dispute arising between Service takers and Service Providers.

The Service Taker is responsible for checking the information provided by the Service Provider in order to ensure the competence of the latter to successfully carry out the proposed services. Superamiga UK Ltd will not be held responsible and declines any civil and/or criminal liability for any direct, indirect or consequential damages arising from the relation established between the users of the platform.

As a User, you agree that you will not make any claims, bring proceedings or request compensation (including any related legal fees) against Superamiga UK Ltd with regards to any type of Service Provider or Service Taker content that you have provided on the platform, nor for your use of its content, nor for any infringements to third party rights’ by you, nor for your breach of the terms stipulated on these Terms and Conditions of Services.

Superamiga UK Ltd will not be liable, under any circumstance, in the event of any system malfunction which is beyond its control, namely any type of network interruption, telephone or Internet malfunction. Superamiga UK Ltd will not be liable in the event of force majeure circumstances (namely a strike, an Internet failure, etc.). Superamiga UK Ltd will not be liable and decline any responsibility in the event of any malicious intrusions, hacking, or the deployment of any virus on our server and/or on the platform and/or in the emails we sent.

The platform could include links to third party websites. Superamiga UK Ltd will not be held responsible for the hypertext links to other websites. Superamiga UK Ltd cannot be held responsible for any hyperlinks which lead to the platform. If you access any of these third-party websites, you do so at your own risk.

The User is advised that Superamiga UK Ltd or other partner websites may use cookies and Tag actions (identifiers) with the sole intention of measuring the efficiency of its services. All information collected by these companies through cookies or Tag actions is entirely anonymous. However, the User has the option of refusing the cookies and the Tag actions, by simply changing his Internet browser settings. Should the User decide to change these settings, the User may not be able to benefit from all the features and services offered on SuperAmiga App.

SuperAmiga App’s platform is accessible 24 hours a day, 7 days a week, except in the event of any possible breakdown or of any maintenance required to ensure the proper functioning of the website. Superamiga UK Ltd reserves the right to interrupt SuperAmiga App’s services at any time and for whatever reason, and this will not entitle Users to damages or compensation.

Superamiga UK Ltd does not make any claims nor any promises regarding the conduct or information provided and shared by third parties; such as Service Providers or Service Takers or any other possible users or partners of the platform, either the website or the mobile application. Furthermore, Superamiga UK Ltd  will not be held liable for any losses or damages of any nature arising from their actions or omissions, including, for example, if an user is found guilty of abusive use of your content, your identity or your personal information, or if you have a disappointing experience with any of the woman interacting and using the platform. You hire any services offered by a third party through the platform at your own risk.

1. TERMINATION

SuperAmiga UK Ltd reserves the right to refuse the use of its services immediately to any User, without any prior notification nor any type of compensation, and without prejudice to any possible compensation due to SuperAmiga App, in the event of non-compliance by any User of any of his obligations as referenced in these Terms of Service, and particularly in the event of an act of piracy or an attempted illegal use of any information present on the platform that is found to have been caused or originated by a User. We will inform the User of our decision through email.

The only rights and resources available exclusively to you, as a User, in the event of general dissatisfaction with the platform, the services provided or any other complaint are the termination and the complete cancellation of your access and use of the platform.

1. PAYMENTS

Stripe’s Terms of Service

By accepting these Terms of Service, you also accept Stripe’s Terms of Service

1. LAW AND JURISDICTION

Whether there is any dispute related to these Terms and Conditions, including any question regarding the interpretation, execution and/or the implementation of any of its sections, or there is no settlement reached between the parties involved, the relevant governing law and jurisdiction clauses apply. These Terms and Conditions are governed by the laws of the country where the services are delivered.

1. PRIVACY POLICY (GDPR)

See the link within the platform

© 2021 SuperAmiga UK Ltd.